Returns Policy

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We are not required to provide a refund or replacement if you change your mind, however, you can either exchange the item for something else or we can issue you with a Store Credit that can be used at a later date.

But you can choose a refund or exchange if an item has a major problem.   

This is when the item: 

• has a problem that would have stopped someone from buying the item if they had known about it;
• is unsafe;
• is significantly different from the sample or description;
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed;

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.  If the problem is not major, we will repair the item within a reasonable time.  If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase—e.g. your receipt.

WHAT can be returned?
Products that are being returned for credit or exchange must be returned in the original sealed packaging as well as having all packaging such as the header card and packing materials.  For costumes they also must be returned in the original packaging and have no creases or marks on them.  

For Hygenic reasons, Wigs, Stockings/Pantyhose, Face Paint and Undergarments that have been taken out of their packaging cannot be resold when returned opened so cannot be credited or exchanged.

All original packaging, accessories and other items that came with the item must be returned.  If any of the items are missing, we will not provide a refund or exchange.  To avoid any disputes, it is your responsibility when purchasing the goods to ensure all items are in the purchased product prior to leaving the store.

WHEN do items need to be returned by?
Broken or faulty products need to be returned within 30 days of receiving the product.

WHERE do items need to be returned to?
Products need to be returned to Sensational Parties, 152 East Street, Rockhampton, Qld, 4700

HOW do customers return items?
Customers can return the items in person to Sensational Parties or by post.  All returns are to be retuned with the original proof of purchase.

SHIPPING for returns?
You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Instore return option?
Products to be returned in person to Sensational Parties, 152 East Street, Rockhampton, Qld, 4700 between the hours of 9am to 5.30pm Monday to Friday and between 9am & 4pm on Saturday.

Packing materials?
Products need to be returned in their original packing.